Compassionate In-Home Care Services

St. Kitts - Nevis' Choice in Home Care

About Onsite Angels

Our Mission

At Onsite Angels, our mission is to support individuals in St. Kitts & Nevis with compassionate, non-medical in-home care that allows them to remain safe, comfortable, and independent in their own homes.

We believe that everyone deserves the right to age in place with dignity and peace of mind. Through personalized care, companionship, and practical daily support, we aim to enhance the quality of life for our clients and bring comfort to their families.

Whether it's a helping hand with everyday tasks or simply someone to talk to, our caregivers are here to serve with heart.

Why Choose Onsite Angels?

❤️ Locally Rooted, Heart-Driven

Proudly serving St. Kitts & Nevis, we understand the needs of our community and treat every client with warmth, respect, and personalized attention.

👩🏽‍⚕️ Compassionate, Trained Caregivers

Our team is handpicked for their integrity, kindness, and professionalism. We provide ongoing training to ensure they deliver the highest quality non-medical support.

🏠 Care Where It Matters Most - Home

We believe the best care happens in the place you love most - your home. We help clients maintain independence and dignity while receiving support in a familiar environment.

📆 Flexible & Reliable Service

Whether it's short-term assistance or long-term care, we work around your schedule. Our caregivers are available 24/7 to ensure peace of mind at all times.

🛡️Safety & Trust First

We take your safety seriously - with strict vetting, confidentiality, and personalized care plans tailored to your comfort and needs.

💬 Open Communication

Families stay informed and connected with our team - because care-giving is a partnership, not just a service.

Our In-Home Care Services

Companionship Services

Meal Preparation & Feeding

Personal Care Assistance

Friendly visits, conversation, and emotional support
A comforting presence to reduce loneliness and uplift spirit

Personal Care Assistance

Meal Preparation & Feeding

Personal Care Assistance

Help with grooming, bathing, dressing, and toileting
Respectful, private, and gentle support with daily hygiene

Meal Preparation & Feeding

Medication Reminder (Non-Medical)

Nutritious meal planning and cooking
Help with feeding when needed

Medication Reminder (Non-Medical)

Gentle reminders to stay on track with medications
Support for managing daily routines

Household Support

Medication Reminder (Non-Medical)

Transportation & Accompaniment

Light housekeeping and laundry
Grocery shopping and running errands

Transportation & Accompaniment

Medication Reminder (Non-Medical)

Transportation & Accompaniment

Accompaniment to doctor's appointments and social outings
Safe, friendly, and reliable service

Respite Care for Family Caregivers

Temporary relief so family members can rest or tend to other needs
Peace of mind knowing your loved one is in caring hands

Post-Hospital Recovery Support (Non-Clinical)

Assistance during the transition from hospital to home
Help with daily tasks and routines for smoother recovery

Terms and Conditions

Welcome to Onsite Angels. These Terms and Conditions govern your use of our services. By engaging our services, you agree to comply with and be bound by the following terms.

1. Services Provided
Onsite Angels provides non-medical home care services, including but not limited to personal care, companionship, meal preparation, light housekeeping, and assistance with daily living activities. We do not provide medical or nursing services.

2. Service Agreement
All clients are required to enter into a service agreement outlining the scope of care, schedule, and applicable fees. Services will be delivered in accordance with the agreed care plan.

3. Client Responsibilities
Clients (or their representatives) agree to:

Provide accurate and complete information regarding care needs
Maintain a safe environment for caregivers
Treat staff with respect and dignity
Notify Onsite Angels of any changes in condition or service requirements

4. Fees and Payment

Services are billed based on agreed rates (hourly or package)
Payments are due as outlined in the service agreement
Late payments may result in service suspension or termination

5. Cancellations and Scheduling
Clients must adhere to the Cancellation & Termination Policy available on our website. Adequate notice is required for cancellations or schedule changes.

6. Refunds
Refunds are subject to our Refund Policy. Not all services are eligible for refunds, particularly services already rendered.

7. Privacy and Confidentiality
All personal information is handled in accordance with our Privacy Policy. We are committed to maintaining the confidentiality of client information.

8. Limitation of Liability
Onsite Angels will provide services with reasonable care and professionalism. However, we are not liable for:

Outcomes beyond our control
Pre-existing medical conditions
Injuries or incidents resulting from unsafe environments not disclosed by the client

9. Emergency Situations
In the event of a medical emergency, caregivers may contact emergency services and notify the client’s emergency contact. Onsite Angels is not responsible for medical decisions or outcomes.

10. Termination of Services
Services may be terminated by either party in accordance with the Cancellation & Termination Policy. Outstanding balances must be settled upon termination.

11. Changes to Terms
Onsite Angels reserves the right to update these Terms and Conditions at any time. Updated versions will be posted on our website and become effective immediately upon posting.

12. Governing Law
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of St. Kitts & Nevis.

13. Acceptance of Terms
By using our services, you acknowledge that you have read, understood, and agree to these Terms and Conditions.

For questions or clarification, please contact Onsite Angels directly.

At Onsite Angels, we are committed to protecting the privacy and confidentiality of our clients, their families, and our staff. This Privacy Policy outlines how we collect, use, store, and protect your personal information.

1. Information We Collect
We may collect personal information including, but not limited to:

Full name, address, and contact details
Health-related information necessary for care provision
Emergency contact information
Payment and billing details

2. How We Use Your Information
Your information is used to:

Provide safe and effective home care services
Develop personalized care plans
Communicate with clients and their families
Process payments and maintain records
Comply with legal and regulatory requirements

3. Confidentiality
All client information is treated as strictly confidential. Information will only be shared with caregivers, staff, or third parties when necessary to provide services or when required by law.

4. Data Protection
We implement appropriate administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, or misuse.

5. Third-Party Disclosure
We do not sell or rent personal information. Information may be shared with trusted third parties only when required to deliver services (e.g., healthcare professionals, emergency services).

6. Your Rights
Clients have the right to:

Access their personal information
Request corrections to inaccurate data
Withdraw consent where applicable

7. Contact Us
If you have any questions about this policy or how your information is handled, please contact Onsite Angels directly.

This policy may be updated periodically. Continued use of our services constitutes acceptance of any changes.

Cancellation & Termination Policy

This policy outlines the terms for cancelling or terminating services with Onsite Angels.

1. Client Cancellations

Clients must provide at least 24 hours’ notice to cancel or reschedule a scheduled service.
Cancellations made with less than 24 hours’ notice may be subject to a cancellation fee (up to the full cost of the scheduled service).

2. Missed Appointments
If a caregiver arrives and the client is unavailable or refuses service, the session may be billed in full.

3. Service Termination by Client
Clients may terminate services at any time by providing written notice. Any outstanding balances must be settled prior to termination.

4. Service Termination by Onsite Angels
Onsite Angels reserves the right to suspend or terminate services under the following conditions:

Non-payment of fees
Unsafe working conditions
Abuse or inappropriate behavior toward staff
Violation of service agreement terms

Where possible, reasonable notice will be provided before termination.

5. Emergency Situations
In emergencies or unforeseen circumstances, cancellation fees may be waived at the discretion of management.

6. Changes to Services
Onsite Angels reserves the right to modify schedules, caregivers, or service plans as necessary, with reasonable notice to clients.

By using our services, clients agree to comply with this policy.

Refund Policy

At Onsite Angels, we strive to provide high-quality, reliable care services. This Refund Policy outlines the conditions under which refunds may be issued.

1. Service Payments
All services are billed based on agreed service plans, hourly rates, or package arrangements.

2. Eligibility for Refunds
Refunds may be considered under the following circumstances:

Services were paid for but not delivered
Service delivery was significantly below agreed standards and reported promptly
Billing errors or overcharges

3. Non-Refundable Services
Refunds will not be issued for:

Services already rendered
Last-minute cancellations (as outlined in our Cancellation Policy)
Client dissatisfaction not reported during or immediately after service

4. Refund Request Process
All refund requests must be submitted in writing within 7 days of the service date. Requests should include details of the issue and any supporting documentation.

5. Review and Processing
Each request will be reviewed on a case-by-case basis. Approved refunds will be processed within 7–14 business days using the original payment method where possible.

6. Discretion
Onsite Angels reserves the right to approve or deny refund requests based on the terms outlined in the service agreement.

Compassionate In-Home Care Services

Welcome to Onsite Angels - Proudly Serving St. Kitts & Nevis

About Onsite Angels

Our Mission

Why Choose Onsite Angels?

❤️ Locally Rooted, Heart-Driven

👩🏽‍⚕️ Compassionate, Trained Caregivers

🏠 Care Where It Matters Most - Home

📆 Flexible & Reliable Service

🛡️Safety & Trust First

💬 Open Communication

Care Needs Assessment

Our In-Home Care Services

Companionship Services

Meal Preparation & Feeding

Personal Care Assistance

Personal Care Assistance

Meal Preparation & Feeding

Personal Care Assistance

Meal Preparation & Feeding

Meal Preparation & Feeding

Medication Reminder (Non-Medical)

Medication Reminder (Non-Medical)

Medication Reminder (Non-Medical)

Medication Reminder (Non-Medical)

Household Support

Medication Reminder (Non-Medical)

Transportation & Accompaniment

Transportation & Accompaniment

Medication Reminder (Non-Medical)

Transportation & Accompaniment

Respite Care for Family Caregivers

Post-Hospital Recovery Support (Non-Clinical)

Contact Us

Service Area:

Phone:

Drop us a line!

Terms and Conditions

Privacy Policy

Cancellation & Termination Policy

Refund Policy

Subscribe

This website uses cookies.